Which practice involves persuading insureds to change their policies for the agent's benefit?

Twisting refers to the unethical practice where an insurance agent persuades an insured individual to change their policy from one insurer to another primarily for the agent's financial gain, rather than for the benefit of the insured. This practice can involve misrepresentation of the benefits of the new policy or the drawbacks of the current policy to convince the insured to switch. By promoting policies that may not be in the best interest of the insured, twisting undermines trust in the insurance industry and can harm consumers financially.

Rebating involves offering a part of the agent’s commission to the insured as an incentive to purchase a policy, which is typically prohibited in many states, including Pennsylvania. Defamation refers to making false statements about another party that can harm their reputation, which does not specifically pertain to persuading someone to change insurance policies. Fraud involves misleading actions with the intent of personal gain, but it is a broader term that encapsulates various forms of dishonesty, not limited to the practice of twisting.